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  • 19 March, 2020

Frequently Asked Questions Related to Covid-19

The Paradise Bay Resort is ceasing its operations in view of the current situation. We feel that safeguarding our guests and staff is the most responsible course of action in view of the spread of  the Covid-19 virus. We will be opening our doors again as soon as the situation permits.

We have compiled this document in order to help address your most common questions.

 “I have a booking placed directly with your hotel in the coming months. I paid a deposit towards this booking. What happens now?”

 If you have booked directly with us, we are offering the possibility for you to postpone your holiday at no extra charge.

 You may be subject to costs related to seasonality if you choose to visit us in high season in the future. We will advise you if this is the case.

 For queries, please call us on +356 22895000.

 “I have an event planned at your resort in the coming months”

 We have relaxed our policies related to events and are giving you the possibility to postpone your event to a later date, without losing deposits.

 You may be subject to costs related to seasonality if you choose to hold your event in high season in the future. We will advise you if this is the case.

 For queries, please contact us on events@paradise-bay.com

 “I have a booking placed with a tour operator or online booking agent and I planned to visit in the coming months”

 You are advised to contact your tour operator or online booking agent in order to be directed accordingly. These will apply their terms and conditions, although most have also relaxed their cancellation polices.

 “I wish to completely cancel my holiday booked at the Paradise Bay Resort and I have already paid my deposit”

 We understand the situation and we have relaxed our cancellation policies in order to accommodate our clients as much as possible in these circumstances.

 Deposits, in their nature, are non refundable. However, we are offering you the possibility to use the paid deposit towards future bookings and events.

 For more queries, you may wish to contact us by calling +356 22895000.

 Our phone line +356 22895000 is constantly manned. For any other queries, please give us a call. We look forward to hosting you soon.