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Terms & Conditions


Terms and Conditions

Last Updated on: 14/07/2020


1. Introduction

These terms and conditions may be amended from time to time and apply to our online services available on By accessing, browsing and using our Website and/or by completing a booking, you acknowledge and agree to have read, understood and agreed to all of the Terms and Conditions set out below, including the Privacy Policy.


2. Ownership and Management of the Website

The Website, including its content, infrastructure and supporting documentation, is owned and managed by Paradise Bay Resort. All rights are reserved.


3. Definitions

“Terms and Conditions” shall mean the terms, conditions and clauses in this document.

“Third-Party Service Provider/s” shall mean owner and/or authorized representative of a Service Provider, who has a business relationship with and provides a service to Paradise Bay Resort.

“Third Party Operator/s” shall mean owner and/or authorized representative of an Operator who operates a service for or behalf of Paradise Bay Resort.

“Service” shall mean the facilitating and booking of any online service available on the “Website”.

“Website” shall mean the website

“We”/ “Us”/ “Hotel” shall mean Paradise Bay Resort, the owners and managers of the Website.

“Client” shall mean you, a natural person making use of the Website.


4. Scope and Nature of Our Service

The Website serves as an online platform for E-Business and E-commerce activities. Besides access to information of our products and services, the Client can secure bookings for various services offered by the Hotel or Third-Party Operators.


5. Terms & Conditions of Third-Party Operators

Third-Party Operators may have their own terms and conditions, which may include certain disclaimers and limitations of liability. It is the client’s responsibility to check these terms and conditions when booking a service offered by  Third-Party Operators.

6. Prices

All prices for services bookable online are in Euro and displayed including VAT, unless stated differently on our Website or in the confirmation email / ticket sent to you by Us.


7. Making Your Booking

When affecting a booking on our Website, select all fields and options with care and input details correctly. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone numbers or credit card information which could result in failed bookings or declined transactions. By Using the Website and successfully securing a booking for a service which is operated by the Paradise Bay Resort, you enter into a commercial relationship with Us.


8. Payment Processing

Where We offer the facility to pay online, this service is offered via a Third-Party Service Provider. We only work with renowned and accredited Payment Gateways. The security of the payment process including the actual payment gateway is the sole responsibility of the Third-Party Service Provider.


9. Refund Policy

In principle, non-refundable bookings are non-refundable by their nature. For such bookings, full payment is transacted immediately upon booking confirmation. Exceptional claims for refunds will be given due consideration on a case by case basis.


10. Third-Party Service Providers

Information related to the booking such as names, contact details, email address, credit card details etc. is stored and subsequently transmitted in a secure way to Us by the Third-Party Service Provider in order for us to be able to fulfil or provide the service booked.


11. Accuracy of Information

Information uploaded on the website is subject to change without warning. Nevertheless, we will endeavor to ensure that the information uploaded is accurate, relevant and updated on a regular basis.


12. Exclusion of Liability

We shall not be liable for any direct or indirect or consequential damage, economic loss, expenses suffered or incurred arising from your access to, or use of the Website or any content provided on or through the Website.


13. Privacy and Cookies

We respect your privacy. Please have a look at our Privacy Policy for further information. We are compliant to the General Data Protection Regulation (GDPR); an EU legislation that aims to give the residents of the EU more control over their data.


14. Fraud

In the remote case of credit card fraud arising from, or linked to, your booking on our Website, please contact Us immediately on with details of occurrence to enable us investigate the issue further with the relevant entities.


15. Security

We take every reasonable measure possible in order to make the Website secure but We give no warranty that the Website is free from viruses or other injurious elements. Unfortunately, no method of transmitting data over the Internet is 100% secure, nonetheless we will take the necessary actions to ensure your data is protected and secure at every step.


16. Website Functionality

In the remote case that our Website is down or not functional, We disclaim any liability or responsibility for the Service not being delivered as intended. In such circumstance, We will work with our Service Providers to resolve issue as soon as possible.


17. Right to Make Changes

We reserve the right to make changes to the Website and/or Service, at any time without notice.

This right is also applicable to these Terms and Conditions. We recommend that you read carefully the Terms and Conditions each time you visit and use our Website.


18. Claim or Complaint

If you wish to raise a claim or complaint, then We would welcome the opportunity to discuss your concerns with you, and pledge to resolve any issue immediately. You can reach Us on


19. Applicable Law and Dispute Resolution

These Terms and Conditions and the provision of our Service shall be governed by and construed in accordance with Maltese law. If not resolved amicably, any dispute arising out of these Terms and Conditions and our Service shall be submitted to the competent Courts in Malta.