Terms and Conditions
Last Updated on: 14/07/2020
2. Ownership and Management of the Website
The Website, including its content, infrastructure and supporting documentation, is owned and managed by Paradise Bay Resort. All rights are reserved.
“Terms and Conditions” shall mean the terms, conditions and clauses in this document.
“Third-Party Service Provider/s” shall mean owner and/or authorized representative of a Service Provider, who has a business relationship with and provides a service to Paradise Bay Resort.
“Third Party Operator/s” shall mean owner and/or authorized representative of an Operator who operates a service for or behalf of Paradise Bay Resort.
“Service” shall mean the facilitating and booking of any online service available on the “Website”.
“Website” shall mean the website www.paradise-bay.com
“We”/ “Us”/ “Hotel” shall mean Paradise Bay Resort, the owners and managers of the Website.
“Client” shall mean you, a natural person making use of the Website.
4. Scope and Nature of Our Service
The Website serves as an online platform for E-Business and E-commerce activities. Besides access to information of our products and services, the Client can secure bookings for various services offered by the Hotel or Third-Party Operators.
5. Terms & Conditions of Third-Party Operators
Third-Party Operators may have their own terms and conditions, which may include certain disclaimers and limitations of liability. It is the client’s responsibility to check these terms and conditions when booking a service offered by Third-Party Operators.
All prices for services bookable online are in Euro and displayed including VAT, unless stated differently on our Website or in the confirmation email / ticket sent to you by Us.
7. Making Your Booking
When affecting a booking on our Website, select all fields and options with care and input details correctly. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone numbers or credit card information which could result in failed bookings or declined transactions. By Using the Website and successfully securing a booking for a service which is operated by the Paradise Bay Resort, you enter into a commercial relationship with Us.
8. Payment Processing
Where We offer the facility to pay online, this service is offered via a Third-Party Service Provider. We only work with renowned and accredited Payment Gateways. The security of the payment process including the actual payment gateway is the sole responsibility of the Third-Party Service Provider.
9. Refund Policy
In principle, non-refundable bookings are non-refundable by their nature. For such bookings, full payment is transacted immediately upon booking confirmation. Exceptional claims for refunds will be given due consideration on a case by case basis.
10. Third-Party Service Providers
Information related to the booking such as names, contact details, email address, credit card details etc. is stored and subsequently transmitted in a secure way to Us by the Third-Party Service Provider in order for us to be able to fulfil or provide the service booked.
11. Accuracy of Information
Information uploaded on the website is subject to change without warning. Nevertheless, we will endeavor to ensure that the information uploaded is accurate, relevant and updated on a regular basis.
12. Exclusion of Liability
We shall not be liable for any direct or indirect or consequential damage, economic loss, expenses suffered or incurred arising from your access to, or use of the Website or any content provided on or through the Website.
13. Privacy and Cookies
In the remote case of credit card fraud arising from, or linked to, your booking on our Website, please contact Us immediately on email@example.com with details of occurrence to enable us investigate the issue further with the relevant entities.
We take every reasonable measure possible in order to make the Website secure but We give no warranty that the Website is free from viruses or other injurious elements. Unfortunately, no method of transmitting data over the Internet is 100% secure, nonetheless we will take the necessary actions to ensure your data is protected and secure at every step.
16. Website Functionality
In the remote case that our Website is down or not functional, We disclaim any liability or responsibility for the Service not being delivered as intended. In such circumstance, We will work with our Service Providers to resolve issue as soon as possible.
17. Right to Make Changes
We reserve the right to make changes to the Website and/or Service, at any time without notice.
This right is also applicable to these Terms and Conditions. We recommend that you read carefully the Terms and Conditions each time you visit and use our Website.
18. Claim or Complaint
If you wish to raise a claim or complaint, then We would welcome the opportunity to discuss your concerns with you, and pledge to resolve any issue immediately. You can reach Us on firstname.lastname@example.org.
19. Applicable Law and Dispute Resolution
These Terms and Conditions and the provision of our Service shall be governed by and construed in accordance with Maltese law. If not resolved amicably, any dispute arising out of these Terms and Conditions and our Service shall be submitted to the competent Courts in Malta.